- Legitimacy: measured by asking if the process felt like a legitimate exercise of the social media platform’s power
- Trust: measured by asking if the process improved the user’s trust in how content moderation decisions are made
- Equality: measured by asking of the process values individual voices equally
- Fairness: measured by asking if the process is fair. This is based on procedural justice frameworks that evaluate the fairness and procedural regularity of decision-making processes
- Care: measured by asking if the process cares about the user’s preferences.
- Efficacy: measured by asking if the process is an effective way to protect users from unwanted or toxic content.